Shipping policy

Orders may require an additional 1-2 business days for processing before they ship out. Large orders, multi-box orders or orders with total calculated weight greater than the highest rate of the shipping rate table may require a custom shipping quote requiring payment for actual shipping charges to be approved before processing shipment. For domestic orders within the continental 48 United States, there are two shipping options available: FedEx ground or USPS priority. All Alaska/Hawaii, PO boxes and military (APO/FPO) shipping addresses must be sent via USPS priority.

We currently have one international mail option: Asendia Priority Mail. The delivery time frame is approximately 10-14 business days, but the delivery time can vary due to customs or postal delays.

Addressing Errors

We will charge you an $14 fee for shipments that are either re-routed after leaving our warehouse or are incorrectly addressed due to customer's error. Shipping labels are generated directly from the shipping information you have entered. If you provide us an incorrect zip code or other addressing error e.g. incorrect or missing apartment number you will be charged the $14 fee since the shipping company will charge us a fee for this correction.

Any order or delivery issues must be reported as soon as possible, within 7-10 days, but no later than 30 days.