You must call us during our normal business hours for a return authorization and instructions from one of our customer service representatives prior to returning any merchandise. Merchandise must be returned at your expense in unopened and perfect condition in order to receive credit. We do not allow any nutrition bars or the like (cookies, brownies, etc.) to be returned for credit. We do not accept returns on opened products. A return authorization must be given or we may refuse the package. A 10% restocking fee will be applied for returns. Refunds for returns are typically processed within three business days upon receiving the returned product. No product returns will be accepted after 30 days.
Sales Tax
We are based in Florida therefore, we must collect a 7% sales tax on the product subtotal for any order shipped within the state of Florida.
Shortages/Mis-Shipments
On the rare occasion that we may ship you an item other than what you ordered, do not open the product or it will void your right to return it.
Because of our double-checking packing system, we have a minimum amount of errors. On the rare occasion of a shortage, please thoroughly inspect the box a second time for the product(s). If the product(s) still cannot be found, or if any other problems exist, contact customer service within 24 hours of receipt of the shipment for correction.
Freight Forwarding Shipments:
1st Nutrition is not liable or responsible for any losses, damages, or delays due to the actions or inactions of third-party freight forwarding shipping services. We are only responsible for shipping the products to the designated address.
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